SHIPPING & RETURNS

MADE TO ORDER – GOWNS

Depending on the designer you move forward with, there is a 4-6 months lead time for all made-to-order gowns. We have a small curation of styles that can be made in less time, so if you're in a time crunch, email for more info at hello@theloft-bridal.com. Rush orders are available upon request, but keep in mind that fees will apply.

MADE TO ORDER – ACCESSORIES

Please expect at least 3-4 months for your order to be crafted and ready to ship. Upon dispatch, shipping estimates will differ based on location. Please note that certain pieces may have different delivery windows, and all delivery windows specified are estimates only.

RUSH ORDER

We try to accommodate rush orders whenever possible, so contact us at hello@theloft-bridal.com prior to placing your order to confirm we can make your required delivery date.

IN STOCK ORDER

In stock orders will be shipped from Hong Kong within 5 business days of placement. Upon dispatch, shipping estimates will differ based on location. Please note that certain pieces may have different delivery windows, and all delivery windows specified are estimates only.

ORDERS FOR MULTIPLE PIECES WITH DIFFERENT DELIVERY WINDOWS

If you place a single order for multiple pieces with different delivery windows, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated delivery window of all items in your order. If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at hello@theloft-bridal.com to make special shipping arrangements. Additional shipping fees will apply.

PAYMENTS

We accept all major credit cards through our secure payment gateway.

SHIPPING

All HK orders are shipped via SF express, typically within 1 to 3 business days. Overnight and next day is available for an additional fee.

Orders will not be shipped to P.O. Boxes.

We ship internationally via DHL or FedEx (depending on the shipping restrictions for particular countries), typically within 5 to 7 business days. Shipping pricing varies depending on the shipping location and is determined at checkout.

THE LOFT BRIDAL is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and THE LOFT BRIDAL is not responsible for any delays or other issues that may arise when shipping internationally. The responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest solely with the customer. These fees can be paid via the DHL/ FedEx website and they will contact you directly.

Please contact your local customs office if you would like to seek more information regarding taxes and duties. To comply with Export Regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise.

Please note if you refuse to pay the duties and taxes invoiced at the destination and request to cancel your order, all shipping fees and admin charges related to this cancelled order will be deducted from your final refund.

You will receive a Shipping Confirmation email when the package has been dispatched. All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. THE LOFT BRIDAL is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves THE LOFT BRIDAL. If your order is sent back to THE LOFT BRIDAL by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.

RETURN / EXCHANGE POLICY

As all of our made to order pieces are handmade to order, all sales are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at hello@theloft-bridal.com. We will gladly address any questions or concerns you may have.

However, should you wish to exchange or return an in-stock order for store credit, please contact hello@theloft-bridal.com. We will accept returns of all new, unused jewelry & accessories within 7 days of delivery confirmation date provided that the product is returned in its original packaging and in the condition in which it was received. All merchandise will be inspected upon arrival.

All returns are subject to a 10% non-refundable stocking fee. Once your return has been processed, your theloft-bridal.com credit will be sent via email. Please allow 20-30 business days to process your return. All prior shipping charges are non-refundable. The customer is responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.

Merchandise that has been worn, used, or altered in any way will not be accepted for store credit or exchange.

We will reserve the right to refuse return of any merchandise that does not meet the above return requirements.

THE LOFT BRIDAL does not assume responsibility for reimbursement or compensation in the event that any returned package is lost, stolen or mishandled.

In Stock orders purchased on sale are not eligible for an exchange or return.